Emergency Vs. Non-Emergency

When to Contact 9-1-1 vs Non-Emergency

Knowing when and how to contact 9-1-1 or non-emergency Public Safety numbers is essential for your safety and helps ensure resources are used efficiently. The City of Lindsay Public Safety Department, along with its contracted 9-1-1 dispatch and ambulance services, provides guidance to help residents make the right call in any situation.

 

When to Call 9-1-1

Call 9-1-1 immediately if you are experiencing or witnessing an emergency that requires immediate police, fire, or medical assistance.

Examples of emergencies include:

  • Life-threatening medical situations (heart attack, severe injury, difficulty breathing)
  • Fires or visible smoke
  • Crimes in progress (burglary, robbery, assault)
  • Traffic collisions with injuries
  • Any situation where immediate response could prevent loss of life or serious harm

Tips for calling 9-1-1:

  • Stay calm and speak clearly
  • Give your location and details of the emergency
  • Follow the dispatcher’s instructions carefully
  • Do not hang up until told it is safe to do so

 

When to Use Non-Emergency Contacts

Use non-emergency contact numbers when the situation does not require immediate response or life-saving intervention. Non-emergency calls help 9-1-1 remain available for true emergencies.

Examples of non-emergency calls include:

  • Reporting a past crime with no suspects currently present
  • Noise complaints or parking violations
  • Animal control issues that are not immediately dangerous
  • Requesting general information about Public Safety services

 

Non-Emergency Contact for Lindsay Public Safety:
  • Phone: (559) 562-2511, Option 2

Residents are encouraged to use the non-emergency number whenever possible to allow dispatchers to focus on urgent emergencies.

 

Why This Matters

Using 9-1-1 only for emergencies ensures that the City of Lindsay Public Safety Department can respond quickly to those who need help most. Non-emergency contacts allow staff to provide assistance, information, and follow-up services efficiently without delaying urgent care.